Staffing & Expertise
Fully Managed Hosting isn’t a “cookie cutter” solution. When you ask for a Fully Managed solution, we assign a team of top-notch professionals who conduct an upfront, in-depth analysis of your business to find out what you really need.
Technical Account Manager
Your Technical Account Manager is the glue between you and your Fully Managed Hosting service package. He or she knows the ins and outs of what you need better than anyone.
Your Technical Account Manager has:
- Enterprise account management experience
- The perfect blend of tech know-how and customer-focused support
- An in-depth understanding of the business goals that make your business “YOUR business”
- Effective communication skills to deliver strategic info
Sr. Systems Engineer
The Senior Systems Engineer is special. This is the person who helps you capitalize on the performance of your systems. With a knack for leveraging best practices and platform-specific knowledge, the Senior Systems Engineer can blend security, performance and architecture to create an optimal IT infrastructure that fits your business model.
Your Senior Systems Engineer has:
- A minimum seven years of system administration and architectural design
- MCSA, MCSE, MCTS, MCITP Microsoft certifications
- RHCE Red Hat Linux certification
- Expert-level understanding of app environments:
- Configuration and troubleshooting of system applications
- Virtualization
- Clustering and high-availability environments
- Backup and disaster recovery best practices
Sr. Database Administrator
The Senior Database Administrator will give you an exclusive peek into the world of databases. They’re industry experts with the technical chops to optimize the performance, growth, monitoring and backup of your databases. Working with your DBA, he or she will complement your staff and become the go-to person who’ll boost the effectiveness of your databases.
Your Sr. Database Administrator has:
- A minimum 5 years of database administration
- MCDBA or MCITP: Microsoft Database Administrator certifications
- CMDBA or CMCDBA: MySQL Database Administrator certifications
- Expert-level understanding of:
- High-availability configurations for databases
- Disaster recovery solutions for databases
- Optimal database architectures based on environment needs
- Securing database environments for regulatory and privacy concerns
Sr. Network Security Engineer
The Senior Network Security Engineer is your resource for all things network-related. They take the time to consider how best practices and industry standards can be applied to maximize your network security.
Your Senior Network Security Engineer has:
- A minimum of 5 years of network security engineering and administration
- CCNA, CCNP, CISSP certifications
- A strong understanding of PCI requirements and vulnerability assessments
- Expert-level understanding of:
- Cisco switches and firewalls
- Local and global load balancing
- Cross-platform and vendor-specific IP routing and switching protocols
- DNS
